Open Service Ticket

Technical Support – 3 Ways to Get in Touch with Support

1. Create your own Service Request below.

2. Call us at 505-998-1150

3. Email: customerservice@scinm.net

Report a Problem

Share as much information as possible to assist us providing speedy resolution. The following list may help support to the process:

  • Describe the behavior of the reported problem.
  • When did the problem start happening?
  • How often does the problem occur?
  • Has any system, network software, or hardware been upgraded or changed?
  • When the problem happened, was anything unusual going on?
  • Please do not leave Call List or Arm/Disarm Code updates. Call List and Arm/Disarm updates must be submitted in writing. Email Code updates to customerservice@scinm.net or Fax to 505-998-1156.

Create a Service Request